Support – Zinus

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Support | Zinus

Frequently Asked Questions

General FAQs

Mattress + Toppers

Platform Bed Frames + Foundations

Sofas

Warranty

Shipping + Returns

I purchased one of your products through an online retailer and now I would like to return or cancel my order. Who should I contact?

Register your product

Use your proof of purchase to register with us and receive up-to-date product information.

Warranty claim

Grab your proof of purchase and begin your warranty claim for a refund or replacement.

Start your claim

Email us

Have a question? Send us a note and we'll get back to you within 24 hours or less.

Return a product

Do you want to return your product? Send us a request.